Blue Juice Charters

Coronavirus disease (COVID-19) Cancellation Policy Bookings made BEFORE 18 March 2020 If you wish to cancel a tour due to travel restrictions or government advice regarding Coronavirus we can provide the following options: Rebook you to a date in the future. Provide a gift voucher for the full amount paid. This gift voucher is valid for 12 months and can be transferred to other tours operated by Blue Juice Charters. These vouchers can also be transferred to other people if you wish to sell or gift them in future. Please contact us to arrange this. Apply our cancellation policy (pre-coronavirus) to your booking. Contact your travel insurance. If you booked prior to Coronavirus becoming a known event and before travel restrictions were put in place you may be able to make a claim under your travel insurance policy for the cost of the tour. We will assist you in any way we can with this. What we cannot do: Provide a full refund. If you are unable to attend one of our tours or any area due to COVID19 and it’s related travel restrictions please consider deferring your plans rather than cancelling them and take up our offer of a gift voucher that can be used up to book on next years tours. By doing this you are helping to ensure the small local businesses tour companies and accommodation providers will still be here when we all get back on our feet and you are free to start exploring once again. This truly is a time to work together as one look after each other and keep choosing kindness. We are all in this together. Bookings made AFTER 18 March 2020 As Coronavirus (COVID-19) is a known issue WE CANNOT OFFER ANY REFUNDS if you cancel due to COVID-19 related restrictions. We can however rebook you a new date or provide a gift voucher valid for 12 months if your booking has to be cancelled due to COVID-19 restrictions. Please feel free to call us on 9401 4666 or visit our bookings website to view tour availability. Cancellation Policy (pre-coronavirus) Our charters hold limited numbers many of our tours sell out. For this reason we request that you cancel at least 90 days before your scheduled tour. This will allow us to offer your spot to another person. You may call us on 08 9401 4666 anytime to discuss your options or cancel Deposits are non-refundable If a booking is cancelled less than 90 days prior to the charter departure or if passengers fail to arrive the total charter cost is forfeited. Blue Juice Charters does not accept in part or full the responsibility for such things as force majeure war or for the actions of other carriers that might result in the purchaser failing to observe a booking condition. Blue Juice Charters recommends that passengers arrange adequate cancellation policy insurance and or adequate travel insurance. Blue Juice Charters will endeavour and make all attempts to fill the places made available from the cancellation and if successful payment will be returned to you in full minus the deposit/booking fee wherever possible Further information is available on PDF “how best to deal with COVID-19 while on tour”