NATIONWEST AVIATION PTY LTD

KALBARRI VISITOR CENTRE CANCELLATION POLICY Cancellations of confirmed bookings (where payment has been made) will attract a 10% cancellation fee of the booking total capped at $55. This is in addition to the cancellation fee of the service provider /operator. Please review our full terms and conditions here: www.kalbarri.org.au/terms NATIONWEST AVIATION PTY LTD CANCELLATION POLICY If customer/s cancel within 7 days of tour date No Refund will be given. If customer/s cancel 7 plus days of tour date a 25% cancellation fee applies. No Refunds are offered if customer/s miss tour due to lateness. Tours are subject to minimum numbers. If minimum numbers are not met on the day of the tour an alternate date will be offered or a refund issued. Flights cancelled by the operator due to weather conditions will be refunded if an alternate time cannot be arranged. Flight times may be delayed due to weather conditions or other factors. Flights that can be taken on the day of the original tour are considered delayed not cancelled and No refund will be given. Kalbarri Scenic Flights will phone you to confirm your booking once they have received your reservation. GENERAL CONDITIONS All prices quoted are in Australian Dollars (AUD) All prices are per person Kalbarri Scenic Flights and Nationwest Aviation operates every day of the year Kalbarri Scenic Flights and Nationwest reserves the right to change or alter prices and itineraries at any time CHILD POLICY Children must be accompanied by an adult. Infant 0-12 months free sitting on a parent’s knee, maximum 1 infant free of charge per booking. Child price applicable to children 1-12 years and under 38 kilograms. MINIMUM & MAXIMUM NUMBERS Minimum and maximum numbers apply. There is a possibility of cancellation after confirmation if minimum passenger numbers is not met and in the event of this occurring, you will be offered an alternative or full refund. CARRY-ON LUGGAGE On Scenic Flights Each passenger is allowed 1 carry-on bag with a maximum 3 kilograms in weight. For Overnight tours; We can carry a maximum of 15kg bag + 5kg carry on per person. If travelling with children up to 38kg, we can take a 30kg bag per child for a family of up to 4 people. For families of 5 the 15kg + 5kg maximum applies. Soft bags are preferred. If your baggage is oversized, you can repack into the supplied bag/s. Fishing rods up to 2m can be taken on board but please remove all hooks. Empty decommissioned dive tanks can be taken on board. No dangerous goods allowed. LATE PASSENGER POLICY Passengers are required to be at the Terminal 30 minutes prior to their flight. When entering the terminal, a safety video will be playing and pre-flight forms will be available to fill out. Please be advised that passengers who are late and have not completed watching the safety video and filling out the pre-flight forms, before the time of boarding (15 minutes prior to the take off time) will either be marked as a no-show or need to pay a late boarding fee. This is to ensure that the flight can go ahead and other passengers are not put at a disadvantage. PASSENGER WEIGHT All passenger weights MUST be advised prior to travel. The pilot will weigh passengers if they deem that advised weights are incorrect. Unlike other Scenic Flight operators, Nationwest Aviation / Kalbarri Scenic Flights does not have a Max weight limit for passengers. However, due to some aircraft having a maximum seat weight of 120kgs, tickets available through online booking are capped at a total passenger weight of 120kgs. If someone in your party is over 119kgs, please call our booking line to discuss booking options. For our pregnant customers, we welcome you on our flights. However, we do ask that you provide us with a doctors certificate confirming that it is safe for you to fly. COVID CONDITIONS Please note that all flights are under both State and Federal COVID regulations including; Masks, and Vaccinations Passengers are required to abide by the Government regulations as at the time of their flight. Passengers who do not meet the Government requirements, will not be permitted on the flights, and will forfeit their ticket without refund. Passengers who have an exemption for a COVID regulation must provide a copy (either electronic or hard) for our files. RAT tests may be requested by staff at any time, for the safety and health of our passengers and pilots. Refusal to complete a RAT test requested by staff will result in the passenger forfeiting their ticket without refund.